Akumal Bay Beach & Spa Resort. Five-star category, located in the Bay of Akumal. 310 Junior Suites equipped for your comfort and well-being, distributed in 4 oceanfront buildings just steps from the beach.
We offer a very extensive All Inclusive with a great culinary variety and a selection of national and international drinks. Our international buffet is open for breakfast, lunch and dinner and features a different theme every evening; four specialty à la carte restaurants: Mexican, International Gourmet, Mediterranean and The Grill; plus a 24-hour snack bar, Lobby Bar, Sushi Bar, Taco Bar and 24-hour room service.
Akumal Bay offers daytime and evening activities for adults and kids; on property you will find a mini club and a tennis court.
Wellness is a space created for the health of our guests— to cleanse and beautify the body and to balance the mind. Within the hotel facilities you will find a spa and a gym.
On behalf of the Management and the entire team at Akumal Bay Beach & Spa Resort, we warmly welcome you.
We have created this directory to guide you through the range of services and to provide all the information you may need during your stay with us.
Akumal Bay Beach & Spa Resort has 4 major specialty restaurants. The resort offers a true variety of culinary experiences, including locally inspired creations and Mediterranean flavors.
At Akumal Bay we carefully source fresh, top-quality ingredients from local suppliers, supporting regional producers; depending on seasonal availability, every recipe is crafted with great care by our amazing team of chefs.
Our guests inspire and commit us. Therefore, we bring you the best culinary experiences with healthy eating.
The Akumal Restaurant offers dishes for every taste with different themed stations, as well as a wide selection of original international cuisine. Enjoy fresh and exotic ingredients from around the world at breakfast, lunch and themed dinner buffets.
| Cuisine: | International Buffet |
| Service: | Breakfast, Lunch & Dinner |
| Hours: | Breakfast 7:00–10:00
Lunch 12:00–15:00 Dinner (Theme Buffet) – 17:30–22:30 |
| Dress code: | Smart Casual. Wet clothing or exposed swimwear is not permitted. |
Featuring remarkable à la carte dishes, K’ooben offers a luxury dinner experience. We seek the freshest produce; our chefs’ passion for natural, spontaneous perfection is reflected in our exclusive menu.
| Cuisine: | International Gourmet |
| Service: | À la carte |
| Hours: | Dinner 18:00–22:30 |
| Dress code: | Smart Casual. Long pants for gentlemen and a shirt with sleeves are required. |
A contemporary interpretation of traditional Mexican haute cuisine, served in a spectacular setting facing the beach. Enjoy the freshness of our Mexican dishes with local products and spices to create modern versions of authentic regional recipes.
| Cuisine: | Mexican |
| Service: | À la carte |
| Hours: | Dinner – 18:00–22:30 |
| Dress code: | Smart Casual |
Mediterranean cuisine that offers an authentic culinary experience in a warm and relaxed atmosphere.
| Cuisine: | Mediterranean |
| Service: | À la carte |
| Hours: | Dinner 18:00–22:30 |
| Dress code: | Smart Casual |
Grilled cuisine in a casual, cozy atmosphere—ideal to enjoy a culinary experience with intense flavors.
| Cuisine: | Grill |
| Service: | À la carte |
| Hours: | Dinner 18:00–22:30 |
| Dress code: | Smart Casual |
Enjoy snacks and fresh salads in the main pool area with a refreshing selection of handcrafted Caribbean cocktails.
| Cuisine: | Snack |
| Service: | À la carte and Self-service |
| Hours: | 24 hours |
| Dress code: | Resort Casual |
The Sushi Beach Bar is the balance between energy and calm in a beautiful spot right by the sea. Enjoy our creative sushi, sashimi or nigiri paired with classic cocktails.
| Cuisine: | Sushi and light fare |
| Hours: | 11:00–18:00 |
| Service: | Food & Bar |
| Dress code: | Casual |
We have prepared an extensive program of entertainment and fun for all ages. Check our activities plan and the Wellness menu.
Main activities you can enjoy during your stay include:
An activity derived from surfing: you stand on a board and paddle on the open sea—simple, accessible and suitable for all ages and fitness levels; the fun starts from the first moment.
A space dedicated to your health—with different asanas and relaxation practices for body, mind and soul.
We have combined a series of workouts and exercises to strengthen your body—with spinning, step aerobics, aquagym and individual programs in the gym.
Every day you can enjoy live music around the resort during the day.
Our butler service is available to provide you with personalized attention—from a warm welcome to sending and receiving mail and packages, and helping you pack and unpack your luggage.
Qualified staff will assist you throughout your stay.
The Public Relations department will provide extensive information about our services, attractions, and local customs, reservations, weather information and prior communication by e-mail.
For questions, concerns or clarifications, you will receive a prompt and efficient response.
The Public Relations team will be happy to help you daily at the desks in the hotel lobby.
It is important to us that you enjoy your stay at Akumal Bay Beach & Spa Resort.
Extension 204.
Service hours: 07:00–22:00
We are pleased to offer you an “Express Check-out” at no additional charge. To use this service, please settle your account one day before your departure.
When you are ready to check out, dial extension 206 and we will send a bellboy to collect your luggage. If you are traveling with a tour operator, please follow your representative’s instructions.
Please remember to vacate your room by 12:00 noon and return your key at reception. Departures after 12:00 will incur an additional charge.
To create an atmosphere of harmony and mutual respect, please help by observing the following guidelines:
Do not hang items on the terrace.
Rooms and food & beverage areas are non‑smoking; use the designated smoking areas.
Reserving sun loungers is prohibited. In case of non‑compliance, towels will be removed by hotel staff and left at reception.
Alcohol service may be denied in cases of abuse.
From your room dial:
Local & domestic calls: 9 + phone number – e.g., 9 (999) 999-9999| Austria | 43 | Spain | 34 | Peru | 51 | |||
| Argentina | 54 | France | 33 | Portugal | 351 | |||
| Australia | 61 | Greece | 30 | Puerto Rico | 1787 | |||
| Germany | 49 | Netherlands | 31 | Russia | 7 | |||
| Belgium | 32 | Italy | 39 | Switzerland | 41 | |||
| Brazil | 55 | England | 44 |
For your own safety and that of others, it is not allowed to walk around the hotel buildings while wet or barefoot.
For security reasons, unregistered persons are not allowed in the hotel rooms.
The hotel is monitored by security personnel and areas are constantly supervised. If needed, please contact reception— extension 206.
If you lose your key, please inform reception. A replacement will be provided for the corresponding fee.
The hotel is not responsible for the loss of personal items and/or valuables that are not deposited in the safe.
The hotel has an emergency power generator. In case of a power outage there is no cause for alarm; the generator supplies electricity to all corridors, emergency exits, communications, fire protection systems and other key areas of the hotel. We recommend staying in place until the generator activates— this occurs within 30 seconds.
Beaches in Mexico are federal property; the hotel therefore assumes no liability for loss or forgetting of personal belongings or for accidents that occur on the beach.
As a precaution and for greater safety, a flag is flown daily on the beach, the color of which serves as guidance on sea conditions:
GREEN FLAG: Calm seas, swimming allowed.The hotel is not responsible for beach incidents related to leisure activities not organized by the hotel. Lifeguard service from 8:00 to 17:00.
Parents are responsible for keeping their children under constant adult supervision.
Please be considerate; for safety reasons do not use glass containers. Do not swim beyond the buoy line.
What you should know in the event of a possible fire at the hotel:
The Caribbean is prone to tropical storms and hurricanes from June to November, which are named in alphabetical order in advance. Authorities and the Riviera Maya community are highly aware of these phenomena and act in an organized and safe manner. A hurricane or cyclone is formed by low-pressure systems that create strong winds between 60 and 300 km/h and large waves along the coast. In an alarm situation, authorities order the evacuation of hotels in accordance with their plans to safe, prepared shelters.
When the eye of the hurricane passes over the affected area, there is an astonishing calm and silence for an indefinite period; after the center passes, very strong winds resume in the opposite direction from the original winds. Management, in coordination with the hotel direction, will inform our guests about the measures and procedures to be followed in the different evacuation phases.
In case of a hurricane we will inform you through Reception and Public Relations about the civil protection guidelines to safeguard your physical integrity and your belongings.
“Unlimited Nature” was born from our commitment, respect and care for the environment, creating a culture with programs and activities that protect our planet and benefit our social surroundings. Below are the programs we carry out:
DONATIONS.
For the benefit of the community we regularly donate uniforms, clothing,
towels, bed linens, furniture, food and quality items through the
Centro Ecológico Akumal.
EDUCATIONAL PROGRAMS.
In collaboration with the Centro Ecológico Akumal we carry out various
awareness and training programs to promote environmental consciousness
among our staff and in nearby communities.
SEA TURTLE PROTECTION PROGRAMS.
We currently implement different measures aimed at curbing irrational fishing,
nest plundering and ecosystem destruction, in order to avoid all
human-caused threats that endanger sea turtles with extinction.
The sea turtle conservation program runs from April to September
to protect, monitor, research and preserve the populations
that come ashore on the coasts of Quintana Roo.
With the push of a button we get light, heat, cold, image or sound. Its use is essential, and we seldom pause to reflect on its importance and the advantages of using it efficiently.
Saving energy, using electricity properly and protecting the environment does not mean giving up our standard of living or daily needs. On the contrary: changes in behavior and attitude improve efficiency in electricity consumption, the rational use of energy resources and the preservation of our natural environment.
REEF PROTECTION.
From Cancun to Belize stretches the second-largest coral barrier reef in the world. The coral reef stands out for its great beauty and diversity and is of utmost importance for underwater life.
We have implemented a protection program in which we provide information on proper care and take special precautions to avoid any damage, thus raising awareness of the protection of our ecosystem.
PROTECTION OF FLORA AND FAUNA.The flora and fauna of the region is under strict regulations to prevent possible harmful effects of human activity.
Through monitoring, a registry of flora and fauna has been created to identify and preserve species around Akumal Bay Beach & Wellness Resort.
A cigarette butt takes more than two years to decompose. Please do not discard it on the beach.
Corals, shells and conchs provide shelter to other marine species. Please do not collect them—it is prohibited by law.
Flashlights and camera flashes disorient some nocturnal animals and disturb their cycles.
Thousands of animals die from bottles, straws and plastic bags thrown into the sea.
The use of short fins and rigid life vests is mandatory.